At Mnemosphere, we want you to have the best possible experience while supercharging your productivity with our multi-model AI workspace. This Refund Policy describes the terms and conditions under which refunds are offered and processed for subscriptions purchased on our Website.
By purchasing a subscription or using our Service, you agree to the terms of this Refund Policy, our Terms & Conditions, and our Privacy Policy.
1. Subscription Cancellation
You are in full control of your subscription. You can cancel your subscription at any time:
- Directly through your Account Settings page in the application.
- By reaching out to our support team at hello@mnemosphere.ai.
Upon cancellation, your subscription will not renew, and you will continue to have full access to the paid features of Mnemosphere until the end of your current billing cycle. No further charges will be billed to your account.
2. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee for all new users of Mnemosphere to ensure you can evaluate our platform risk-free.
- Eligibility: To receive a full refund, you must submit your refund request within 14 calendar days of your initial subscription purchase (i.e., your very first payment).
- Subsequent Renewals: The 14-day money-back guarantee applies only to the initial subscription purchase. Subsequent monthly or annual renewals are not eligible for refunds under this guarantee, as you are free to cancel your subscription at any time prior to the renewal date to prevent future charges.
3. Refund Eligibility After 14 Days
Generally, all charges after the initial 14-day period are non-refundable, and we do not provide pro-rated refunds or credits for partially used subscription periods.
However, we value fairness and customer satisfaction. We may, at our sole discretion, issue refunds or adjustments on a case-by-case basis under special circumstances, including but not limited to:
- Technical Failures: If you experience prolonged, severe service interruptions or core system failures that prevent you from using the Service, and our team is unable to resolve the issue within a reasonable time.
- Billing Errors: In the event of a verified double charge or other systemic billing error, we will promptly refund any incorrect charges.
4. How to Request a Refund
To request a refund, please contact us by email:
- Email: hello@mnemosphere.ai
To help us process your request as quickly as possible, please include:
- The email address associated with your Mnemosphere account.
- Your payment transaction ID or receipt number (provided by our merchant of record, Paddle).
- A brief explanation of why you are requesting a refund (your feedback is invaluable and helps us improve the service).
5. Processing of Refunds
Once we receive your request, our support team will review and verify your eligibility:
- Approval & Notification: We will notify you via email of the approval or rejection of your refund request within 2–3 business days.
- Payment Method: Approved refunds will be automatically credited back to your original payment method (e.g., credit card, PayPal, or other method used through Paddle).
- Timeframe: While we process approved refunds immediately, it typically takes 5 to 10 business days for the funds to appear on your bank, credit card, or payment provider statement, depending on your financial institution.
6. Merchant of Record
Our order process is conducted by our online reseller and Merchant of Record, Paddle.com. Paddle handles all customer service inquiries and returns related to payments, billing, and currency conversions.
7. Policy Changes
We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated “Last updated” date at the top of the policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Refund Policy, please do not hesitate to contact us:
- By email: hello@mnemosphere.ai